Whether you have an immediate contingency requirement, or are considering partners for your PSL, here are the minimum service standards you can expect from Eleven.
We monitor how we’re doing against these commitments every week and take immediate action on the rare occasions our service falls below expectations. 70% of our clients choose to use us again after their first successful placement and if you’d like to read more about what they say about us, check out our Feefo reviews.
We will be upfront about how and whether we can help you
We will work in partnership with you, understanding and respecting your recruitment processes
We will take the time to fully understand your company ethos, the business objectives behind your hiring plans and the details of your role and person specifications
The team looking after your assignment will be specialists in the sector
We will give you a single point of contact within the team for each assignment
We will present the best candidates for the job, ensuring that they have been thoroughly screened and qualified. We will not oversell candidates
We will ensure that all candidates presented have given their express permission to be represented to you by us
We will represent your employer brand faithfully in the market
We will agree a timescale within which we will update you with progress on assignments
We will provide you with market information and insights into the industry
We will ask for feedback after assignment to learn how we can improve our service to you