Sales Team Leader

  • Location

    Hampshire, England

  • Sector:

    Fuel Sales, Supply & Storage

  • Salary:

    Negotiable

  • Job ref:

    J6387_1552321586

  • Expiry date:

    10/04/2019

  • Start date:

    ASAP

  • Consultant:

    Jane New

OVERVIEW
We are recruiting for a new role Sales Team Leader role reporting directly to the Fuel Sales Manager for this forward thinking fuel business. You will be a role model to the team who looks to contuinually improve your own and others performance to ensure agreed targets for the business are achieved, embracing change, promoting the company values and ensuring high levels of customer service and satisfaction.

DUTIES AND RESPONSIBILITIES
Monitoring all Sales Team members incoming call conversion rate to sales and de-briefing the team and individuals with constructive feedback following observation and targeted use of call monitoring techniques
Maintaining customer service standards by responding quickly to all customer service enquiries, issues and problems even in the most challenging circumstances. Where required personally dealing with unusual problems, escalating those that are beyond your Delegation of Authority (DOA) powers to the FSM
Identifying and developing new business opportunities within your allocated sales area
Undertaking regular reviews of all existing accounts within the Sales Team
Utilising the CRM database in a pro-active manner, reviewing accounts regularly and adding accurate data into the relevant areas for others to use.
Communicating and working effectively with other managers within the business
Conduct regular development and performance reviews with your team
Acting upon any underperformance issues swiftly and with a positive manner, monitoring your own performance and giving and receiving appropriate feedback against the objectives set

REQUIREMENTS
Proven track record of gaining business and highly developed sales awareness
High level of desire to achieve goals /targets perform in a pressurised environment
Experience of team leading and working in an office based tele-sales team highly desirable
Experience of the fuels industry an advantage, as a minimum must have worked successfully in sales-led office where some technical knowledge was required
An effective communicator, well organised with an excellent telephone manner
Capable of coaching others in negotiating and identifying opportunities and closing a sale
Ability to analyse financial data and reach conclusions
A team player who is both supportive and approachable and willing to go the extra mile

REMUNERATION
£ negotiable + excellent company bonus scheme + company benefits