Telesales Manager

  • Location

    Hertfordshire, England

  • Sector:

    Fuel Sales, Supply & Storage

  • Salary:

    £35000 - £45000 per annum

  • Contact:

    Jane New

  • Contact email:

    jane@elevenrecruitment.com

  • Job ref:

    J6330_1546619464

  • Published:

    3 months ago

  • Expiry date:

    2019-02-03

  • Start date:

    ASAP

  • Consultant:

    #

OVERVIEW
Our client is recruiting for a Telesales Manager to ensure the efficient and effective management of a call centre. This will include overseeing a sales team, meeting sales targets and the development and training of Telesales staff. The Telesales manager is also responsible for leading and recruiting and is wholly accountable for the achievement of the overall team sales target.

DUTIES AND RESPONSIBILITIES
Recruit, mentor and develop employees in environment where they can excel through encouragement and empowerment
Meeting/exceeding sales targets
Management of any disciplinary/grievance processes
Keep ahead of industry's developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Responsible for the performance of the team and team members to achieve KPI's
Training, coaching, development, and performance management of all team members
Adhere to and manage approved budgets
Forecasting and analysing sale data
Regular reporting of KPI's to the Group Fuel Card Director
Motivate team members through feedback on performance
A good understanding of the market dynamics in the respective sector
Management of prospective database and calling campaigns
Undertake performance reviews for the individual team members
To carry out any ad hoc tasks as required from time to time

REMUNERATION
Annual Salary £35,000 - £45,000- dependent on experience and background + OTE of £10,000 -£15,000
Annual Leave Entitlement - 25 days plus bank holidays
Benefits - Pension scheme, death in service benefit, private health care option